What are the delivery charges?

We deliver free of charge for all retail orders within New Zealand.

At this stage we do not offer international shipping outside of New Zealand. 

 

When will I receive my order?

We will process and dispatch your order as promptly as possible within standard business hours. Orders placed before 12pm Monday to Friday will be processed within the same day, orders placed after 12pm Monday to Friday or anytime Saturday or Sunday will be processed on the next business day.

Courier times are 1-5 working days.  Please note that courier delivery times are estimated and do not include processing and dispatch. You will receive an email confirming that your order has been shipped. The delivery address must be a physical address where there will be someone present to receive your delivery between 9am - 5pm weekdays.  We can not deliver to PO Boxes.

Please note that we are not held responsible if a parcel is stolen, lost or damaged after your parcel is delivered to your physical address. Our insurance covers the item only up to the point of delivery.

 

What can I do if my order doesn't arrive within the expected timeframe?

If you haven’t received your parcel after the expected delivery time, please email us at info@signaturerugs.co.nz with your order details and we’d be happy to look into it for you.

 

I have received an order that’s not mine, what should I do?

We apologise, sometime mistakes happen, please email us at info@signaturerugs.co.nz and we’ll take care of it as smoothly as possible.